10 business days within continental US, 3 Weeks international
Prices and shipping fees for international orders do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country.TWENTYSIXDIAMOND is not responsible for these fees, nor for Customs-related delivery delays. If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser. The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.
TWENTYSIXDIAMOND offers returns that meet our guidelines within 14 days of the delivery date in the United States. In order to be eligible for a return, the product must be sent with all tags attached, unaltered, and the item must be in brand new, unworn, salable condition. Returns are subject to inspection and approval by the TWENTYSIXDIAMOND team. Final sale items will be noted on the product page and in your cart prior to checkout.
To initiate a return please email firstname.lastname@example.org
TWENTYSIXDIAMOND offers exchanges on orders that are delivered within the United States, at this time. Exchanges must be shipped back to us from within the United States.
If your piece arrives damaged, please contact us at email@example.com immediately within 24 hours of receiving your package.
TWENTYSIXDIAMOND offers a 30 day limited warranty on all fine jewelry purchases within the US. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones (smaller than .10 ct each), broken clasps, and/or broken chain. This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched chains, misshapen and/or bent bands, or cracked stones. Resized pieces, lost or stolen pieces are not covered by our warranty.
Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions:
-It is most important to secure the bracelet as close to your skin as comfortable- if there is a large amount of slack in the chain it will snag.
-Remove jewelry before applying shower product, lotion, perfume, or other chemical and/or oil compounds.
-To clean your diamond jewelry, use a toothbrush and dish soap and gently scrub gold and diamonds.
Our diamond suppliers guarantee that our diamonds are compliant with the Kimberley Process and are conflict-free, learn more at www.kimberleyprocess.com.